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Check out our FAQs below or ask us at hello@ecoboom.shop
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How do I cancel my subscription?
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How do I make changes to my subscription?
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When will I be charged for my subscription?
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How do I reset my password?
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How do I cancel my subscription?
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How do I make changes to my subscription?
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When will I be charged for my subscription?
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How do I reset my password?
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What forms of payment do you accept?

We accept all major credit and debit cards, ShopPay, Apple Pay, Google Pay.

Where do you ship?

US Amazon warehouse.

How much does shipping cost?

We provide free shipping service.

How do I check the status of my shipment?

You can see the FBA logistics order number on the order page.

When can I expect to receive my order?

Orders ship via Fulfillment by Amazon (FBA) with a transit time of 1 to 3 business days depending on your location.

Can I cancel my order or change my address before it ships?
No.
What is your return policy?

If you would like a refund or return, please contact us at hello@ecoboom.shop. We will handle it for you as soon as possible based on the actual situation.

What is the right size for my baby?

Our sizing chart is a great helper, but we know that all babies are built differently. When it comes to choosing the perfect size, we consider weight, waist circumference, height, build and age.

In some cases, they may run big. If your baby is in between sizes on our sizing chart, we recommend sizing down for a better fit.

How should your diaper fit my baby?
  • Your baby’s diaper should cover their entire bum.
  • The leg cuffs should be secure, but contoured and flexible enough for them to wiggle around in.
  • To reduce redness or chaffing around the tummy, make sure the elastic waistband is stretchy and lays snug, but is not so tight that it tugs at their skin.
How should I decide between diaper and training pants?

Our diaper is perfect for newborns and non-crawling infants. Our sizing can accommodate babies up to 17 kg.

Our training pants is designed for active babies (at least 6 months) , allowing for more flexible movement and a gentler transition into potty training. Our sizing can accommodate babies from 6 kg to over 20 kg.

Overall, our diapers and pants both provide up to 100% leak protection. We recommend choosing based on your baby’s weight, age and needs.

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