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Returns


Return & Refund Policy

Due to the nature of our products, we are unable to accept returns. If you purchased ECO BOOM products from other retailers, please contact the original purchase channel to inquire about their return policy.

Item Not Received:

Our logistics are handled by Amazon Fulfillment. 

If you have not received your order, please contact hello@ecoboom.shop to confirm the logistics issue. 
We will assist you in pursuing the matter with Amazon and processing a refund.


Return & Refund Policy (Quality Issues Only)：

We only accept return and refund requests for defective or quality-related issues.

If your product arrives damaged, has defects, or you experience a quality issue during normal use, please contact us within 90 days of delivery at hello@ecoboom.shop, and provide:

  • Your order number

  • Photos or videos clearly showing the issue

  • A brief description of the problem

Once our customer service team confirms that it is a product quality issue, we will issue a full refund, which will be returned to your original payment method.


Situations Not Eligible for Return or Refund (Non-Quality Issues)：

Because products such as diapers and wipes are personal hygiene items, we cannot accept returns or exchanges for the following non-quality reasons, including but not limited to:

  • Change of mind

  • Wrong size or item ordered

  • Personal preference (e.g., texture, fit, scent) without any product defect

Thank you for your understanding and support in helping us maintain the highest safety and hygiene standards for ECO BOOM families.

Product FAQs

How Many Should I Buy？

  • Two cartons provide approximately a one-month supply.
  • Every baby is different! Please change diapers according to actual conditions.

Why Should I Choose ECO BOOM Diapers？

•Super soft bamboo viscose topsheet and backsheet help prevent diaper
rash.
•Premium absorbent system keeps babies dry day and night.
•Triple elastic ear patch ensures a snug fit for babies.
•Dermatologist-tested by Dermatest, proven gentle for sensitive skin.
•Reduces plastic waste by 30% compared to standard disposable diapers.

What Are Your Diapers Ingredients？

  • Topsheet & Backsheet: 100% Viscose from Bamboo Fiber
  • Absorbent Core: Chlorine-Free Wood Pulp + SAP
  • ADL Non-woven: 100% 12D PE/PET Composite Fiber
  • Leakage-Proof Non-woven & Frontal Tape: PP
  • Breathable Film: PE + Calcium Carbonate

By using 100% biodegradable bamboo viscose on topsheet and backsheet, it can reduce 25%-30% of plastic waste caused by disposable diapers.

We’re not perfect, but we believe that one little step at a time, will make a huge impact for our planet.

Are Your Diapers Biodegradable？

Our best seller—bamboo diaper is SGS certified 70.1% biodegradability rate of 147 days (without packaging). And our ultimate goal of creating fully biodegradable disposable diapers.

Frequently Asked Questions

How long will it take for my order to ship?

  • We fulfill all orders within 1-2 business days. We ship orders Monday - Friday. Our standard shipping method is via Amazon.

How can I track my order?

You can see the FBA logistics order number on the order page.

How long will it take for my order to arrive?

  • Orders ship via Fulfillment by Amazon (FBA) with a transit time of 2 to 5 business days depending on your location.

What is your return policy?

  • We’re sorry your order wasn’t perfect! Because of the nature of our product, we cannot accept returns.
  • However, if there are any issues with the product or shipping, please reach out to hello@ecoboom.shop. ECO BOOM will cover the shipping cost for re-delivery.