Return & Refund Policy
Due to the nature of our products, we are unable to accept returns. If you purchased ECO BOOM products from other retailers, please contact the original purchase channel to inquire about their return policy.
Item Not Received:
Our logistics are handled by Amazon Fulfillment.
We only accept return and refund requests for defective or quality-related issues.
If your product arrives damaged, has defects, or you experience a quality issue during normal use, please contact us within 90 days of delivery at hello@ecoboom.shop, and provide:
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Your order number
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Photos or videos clearly showing the issue
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A brief description of the problem
Once our customer service team confirms that it is a product quality issue, we will issue a full refund, which will be returned to your original payment method.
Because products such as diapers and wipes are personal hygiene items, we cannot accept returns or exchanges for the following non-quality reasons, including but not limited to:
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Change of mind
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Wrong size or item ordered
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Personal preference (e.g., texture, fit, scent) without any product defect
Thank you for your understanding and support in helping us maintain the highest safety and hygiene standards for ECO BOOM families.
