bg-loobook


Returns


Return Policy:

Due to the nature of our products, we are unable to accept returns. If you purchased ECO BOOM products from other retailers, please contact the original purchase channel to inquire about their return policy.

Refund Policy:

  1. Item Not Received:
    Our logistics are handled by Amazon Fulfillment. If you have not received your order, please contact hello@ecoboom.shop to confirm the logistics issue. We will assist you in pursuing the matter with Amazon and processing a refund.

  2. Product Issues:
    If you experience any issues with the product during use, please contact hello@ecoboom.shop and provide details. After our customer service team confirms the issue, we will process the refund and return the amount to your account.

Frequently Asked Questions

How long will it take for my order to ship?

  • We fulfill all orders within 1-2 business days. We ship orders Monday - Friday. Our standard shipping method is via Amazon.

How can I track my order?

You can see the FBA logistics order number on the order page.

How long will it take for my order to arrive?

  • Orders ship via Fulfillment by Amazon (FBA) with a transit time of 2 to 5 business days depending on your location.

What is your return policy?

  • We’re sorry your order wasn’t perfect! Because of the nature of our product, we cannot accept returns.
  • However, if there are any issues with the product or shipping, please reach out to hello@ecoboom.shop. ECO BOOM will cover the shipping cost for re-delivery.